Private Branch Exchange (PBX) are phone systems that use private switches to enhance communication between your organization’s various departments and staff, without disrupting external phone lines and calls to customers or suppliers.

Features of PBX System

As with most standard phone services, PBX systems provide a range of user-friendly additional features, including auto-attendant, voicemails, caller ID, call conferencing, call waiting and forwarding, hold music and automatic call reconnections. Such features provide the potential to increase employee productivity, enhance the professional image of the organization and improve the customer’s experience.

The auto-attendant feature of PBX systems has become one of the most popular features for large multi-departmental companies, by eliminating the need for teams of receptionists to handle and transfer large volumes of calls. The auto-attendant feature answers phone calls, greets and welcomes callers, as well as directing callers through a step-by-step guide of the organization’s departments. Corresponding numbers also enable callers to self-transfer to their desired department. These technologies are saving companies hundreds of thousands of dollars every year in labor and infrastructure costs.

 

VoIP with PBX Systems

Recent technological advancements in the PBX systems have produced the VoIP PBX. Now internal call connections and transfers can be made over an internet connection, rather than via traditional physical phone lines. Due to the minimal costs associated with the calls made via VoIP PBX systems, small and large businesses save even more money on phone call costs. The VoIP PBX systems are also able to simultaneously handle multiple calls, thus ensuring your customers never hear the busy tone again. Your customers receive greater satisfaction when experiencing the instant call answering and greeting features, because they are immediately transferred to the requested department.